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Resume
Grace Lu

Objective: To obtain a challenging position for a
fast-paced, high-energy environment working with web
technologies.

Summary of Qualifications:
Over eight years of professional experience in the
computer/Internet industry in areas such as:
B2B E-Commerce website & marketplace development
experience
Excellent understanding of business structure and
process analysis skills
Excellent people interaction, communication &
presentation skills and small business experience
International and domestic customer interaction
experience
Strong ability to focus on details and plan for
potential shortcomings
Product marketing and tradeshow experience
Technical skills - HTML, JavaScript, Java, JSP,
Cascading Style Sheets, UNIX, MS SQL Server, JRUN,
Photoshop, Microsoft IIS, MTS

Work Experience:

Management and Leadership:
Managed Siebel integration project to prepare for
Siebel integration validation program, including
management of consultants and interaction with
executive management on requirements
Developed computer training programs for ESL students
at adult education centers in Santa Clara County
Project managed development of quarterly course
catalog including vendor management
Managed vocation education department of 10 teachers
and over 40 computer skills courses
Lead Asian customer service team responsible for
accounts in China, Hong Kong, and Korea

Customer interaction:
Direct customer interactions to gather integration
requirements and create project plan using Microsoft
Project
Direct interaction with product management on product
features and requirements
Direct customer interaction with companies located in
China and Hong Kong
Engaged in business development with major domestic
customers to strengthen business relationships
Participated in tradeshows and media interviews
Interacted with internal departments on re-design of
corporate intranet project

Product Design, Development, and Implementation:
Create workflow charts and storyboards for design
implementation
Provided design and user-interface consultation to
customers
Front-end B2B marketplace development using JSP,
Java, JavaScript and HTML
Customized web application integration using JSP,
Java, JavaScript and HTML
Integration of web application using COM and MTS COM
objects via ASP
Build development environments using SQL Server and
JRUN, operating on Windows 2000 Server
Performed application response testing to determine
load capacities
Created and edited web graphics using Photoshop
Wrote user guides for using COM and MTS COM objects
to access Java-based web applications
Engaged in the design and development of B2B static
websites and marketplaces through analyzing the needs
of end-users, product technology and timeline
Engaged with retail consumer corporate website
development and design
Engaged with the design and implementation of
corporate intranet Managed production schedule of
corporate intranet re-design project

Skills:

JSP & Servelets- 3-years experience
HTML - 7-years experience
JavaScript - 3-years experience
Java - 1.5-years experience
Photoshop - 2-years experience
Fireworks - 1-year experience
Homesite - 2-years experience
Microsoft Project & Office - 5-years experience
Microsoft IIS - 1-year experience
SQL Server 7.0 - 1-year experience
JRUN - 1-year experience
Win NT 4.0 Server - 1-year experience
Win 2000 Server - 1-year experience

Employment History:
12/2000-4/2001 Xporta, Inc., Santa Clara, CA: Senior
Consultant
6/1999 - 12/2000, Ventro Corporation, Mtn View, CA:
Software Engineer
3/98-6/99 - Santa Clara County school districts,
Santa Clara County, CA: Vocational Education/Computer
Skills Teacher
9/97-3/98 - Ricoh Corporation, San Jose, CA: Product
Marketing Manager
9/93-9/97 - Cisco Systems, San Jose, CA: Senior
Customer Service Representation

Education:
MBA, emphasis on consumer behavior - Santa Clara
University (1996)
BA, Economics/Business, University of California
(1992)
Java Programming, UC Santa Cruz Extension
Perl Programming, UC Santa Cruz Extension
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